Shipping Policy

Hong Kong Yehua Logistics Co., Limited ships clothing items to addresses within the regions listed on mebchabiliment.com. Shipping options and costs are calculated at checkout based on the destination and the selected shipping method. The company processes orders within a standard timeframe after payment confirmation. Processing times may vary during peak periods. Once an order is shipped, a tracking number is provided to the customer via email. Delivery timelines are determined by the carrier and the destination. The seller does not guarantee specific delivery dates. Customers are responsible for providing accurate shipping information. The company is not liable for delays caused by carriers, customs, or incorrect addresses. Shipping fees are non-refundable. Customers are responsible for any customs duties or import taxes. The company may split shipments if items are not available. The company is not responsible for delays due to customs clearance.

Return Policy

Hong Kong Yehua Logistics Co., Limited offers a strict 14-day no-reason refund policy. The customer must initiate a return within 14 days of receiving the item. The 14-day period begins on the date of delivery as confirmed by the carrier. To be eligible for a refund, items must be unused and in their original packaging. All original tags must be attached. Items that show signs of wear, washing, alteration, or damage caused by the customer are not eligible for a refund. The buyer completely bears the return shipping costs. The seller does not provide prepaid return labels. The seller does not reimburse return shipping charges. Refunds are issued only for the purchase price of the item. Original shipping fees are not refunded. The customer must ensure the item is adequately packaged to prevent damage during return shipping.

To return an item, the customer must contact Hong Kong Yehua Logistics Co., Limited at [email protected] to request a return authorization. The customer must provide the order number and the reason for return. The seller will provide return instructions. The customer must ship the item to the following address: The recipient must be Hong Kong Yehua Logistics Co., Limited, the contact phone is +852 4093 8996, and the specific return address is UNIT 04-05, 16/F, PO HUI BUILDING 54-62 LOCKHART ROAD WAN CHAI HONG KONG ISLAND HONG KONG. The customer must include the return authorization number inside the package. The customer must use a trackable shipping service. The seller is not responsible for items lost or damaged during return shipping.

Return Process

Step 1: Contact Hong Kong Yehua Logistics Co., Limited via email at [email protected] within 14 days of receipt to request a return authorization. Step 2: Provide the order number, the item description, and the reason for return. Step 3: Receive a return authorization number and detailed return instructions from the seller. Step 4: Pack the item securely in its original packaging with all tags attached. Step 5: Write the return authorization number on the outside of the package. Step 6: Ship the package to the address provided: recipient Hong Kong Yehua Logistics Co., Limited, phone +852 4093 8996, address UNIT 04-05, 16/F, PO HUI BUILDING 54-62 LOCKHART ROAD WAN CHAI HONG KONG ISLAND HONG KONG. Step 7: Send the tracking number to [email protected]. Step 8: The seller will inspect the returned item upon receipt. Step 9: If the item meets the return conditions, the seller will process the refund. Step 10: The refund will be issued to the original payment method.

Refund Timing

Refund arrival time is at least 14 days from the date the seller receives and inspects the returned item. The seller processes refunds within 14 days of approving the return. The refund may take additional time to appear on the customer's account depending on the payment provider. For PayPal refunds, the refund takes at least 14 days. However, in some regions, local laws require up to 30 days for PayPal refunds. The seller complies with all applicable local regulations. In those regions, the PayPal refund may take up to 30 days. The customer should allow up to 30 days for PayPal refunds in regions where local law mandates this period. The seller will notify the customer via email once the refund is initiated. The customer should check with their bank or payment provider for the exact posting time.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Hong Kong Yehua Logistics Co., Limited at [email protected] within 7 days of receiving the item. The customer must provide the order number, a description of the damage or defect, and clear photographs of the item and its packaging. The seller will review the claim. If the claim is approved, the seller will arrange a replacement or a full refund. The seller may require the customer to return the damaged item. The customer bears return shipping costs for damaged items. Claims submitted after 7 days of receipt will not be accepted. This 7-day claim period matches the Terms of Service exactly.

Non-Returnable Conditions

Items must be unused and in original packaging to qualify for a return. The seller does not accept returns for items that have been worn, washed, altered, or damaged by the customer. Items with missing tags, missing parts, or signs of use are not eligible for a refund. The seller does not accept returns for items designated as non-returnable on the product page at the time of purchase. The seller reserves the right to refuse any return that does not meet the conditions stated in this policy. The seller's decision on return eligibility is final. The customer must return all original accessories and documentation with the item.

Additional Information

The customer is responsible for all return shipping costs. The seller does not cover return shipping fees. The seller does not offer exchanges. The customer must place a new order for a different item. The seller is not responsible for returns lost or damaged in transit. The customer should use a trackable and insured shipping method. For any questions about shipping or returns, contact Hong Kong Yehua Logistics Co., Limited at [email protected] or by phone at +852 4093 8996. The company's mailing address is UNIT 04-05, 16/F, PO HUI BUILDING 54-62 LOCKHART ROAD WAN CHAI HONG KONG ISLAND HONG KONG. This policy applies to all purchases made on mebchabiliment.com.